Terms & Conditions

Between you and us


1. General
This website is owned and operated by Go Tell Ltd, who unless otherwise stated is called “Go Tell Ltd”, “Go Tell”, “we” and “us” on this website. The following terms and conditions apply to all orders placed by the customer with Go Tell Ltd.

By accessing, browsing, using and/or placing an order with go-tell.co.uk, you confirm that you have read and agree to be bound by the terms and conditions set out herein. If you do not agree to the terms and conditions please refrain from using this website in the future.

The feature or inclusion of any product or design on go-tell.co.uk at a particular time does not imply or warrant, that these products or designs will be available at any time from our printer, supplier or our carefully picked sortiment. We reserve the right to discontinue or edit any product or design at any time.

Your use of this website may only be for lawful purposes and you may not, without written consent, copy, reproduce, republish, download, record, edit or communicate to the public, link to or distribute in any way the web pages, products or designs on the website other than for solely your own personal, promotion of Go Tell Ltd or internal business use. Without prior written consent you may not use the content of the website for any commercial purposes whatsoever. You may not post or further spread any communications or content that harm or negatively impact our business, product or designs. You may also not act in a manner that harms or effect other users experiences, or impact the security of the site. We reserve the right to terminate the order or bar the access to the site for any user who violates these terms and conditions.

2. Prices
The prices displayed on our website are including VAT (Value Added Tax). We refrain any responsibility to hold the current prices on our website as the prices on our shop may change in the future depending on the prices from our suppliers and printers.

3. Ordering
Our ordering options and a guide with how to order are available on go-tell.co.uk.

Once your order has been received we will send you a confirmation email.

4. Production
The production process takes place at our printer. We refrain responsibility for anything that happens when your product is at our printer, however we will replace your product in the unlikely event that something does happen to the product at the printer.

The production process usually takes between 2-3 weeks.

5. Colours and measurements
We have done our best efforts to make sure the colours and measurements are accurate with each product. Depending on the computer that you use, the colour of the product may vary. The measurements of the products may vary depending on which brand the product is from. Please check the size guides on each product for more information.

6. Delivery and delivery charges
Currently we only deliver within the United Kingdom. If you live outside of the UK, you can contact us at customerservice@go-tell.co.uk for more information, or how to deliver the products privately.

The delivery charge for each order is currently the same, regardless of the size or weight of your order, unless otherwise stated in the case of discount codes, or campaigns. We cannot guarantee that the delivery charge will not change in the future. Currently the standard delivery fee is £5.

We also offer a local pickup service, which is free. If you pick this option we will contact you about where to pick up your products.

We will email you once your product is ready for delivery.

Our aim is to deliver your products within 2 or 3 days after the printing process, the printing process takes 2-3 weeks depending on the size of your order. If there are any problems with your delivery we will contact you, or you can contact us at customerservice@go-tell.co.uk.

7. Returns, refunds, and cancelation of orders
We do not accept returns or cancelation of orders for products that are non-faulty since every product is customized according to your requirements and choices. We do however, provide a refund for items that are deemed faulty on arrival. To return a faulty product please contact customerservice@go-tell.co.uk.

8. Payment methods
You can pay for your products with either a credit card, a debit card, or PayPal. You enter your payment details when you are at the checkout, (VISA, American Express or Mastercard). The sum of the order will be withdraw as soon as possible before the order is sent further to our supplier and printer.

9. Our Liability.
Go Tell Ltd is not liable for any events that are out of our reasonable control which includes but is not limited to fire, flood, storm and theft. We are also not liable for any damage or indirect losses, for example, but not limited to, loss of profit, loss of supplier or printer and failure to deliver the goods. Our liability regarding the damage of a product is to refund the full price of the damaged product, for example faulty print, or a manufacture fault in/on the product itself.

10. Ownership of rights
Any intellectual property rights owned by Go Tell Ltd, such as trademarks and copyrights, are reserved to our use. Any use of our designs or products is prohibited, other than for your own personal or non-commercial use, or in promotion of Go Tell Ltd.

11. Company Information
Contact Details: Go Tell Ltd
Email: customerservice@go-tell.co.uk


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